Effective 21 September 2026
This policy is part of the Terms of Service. It is short on purpose.
Cancelling
You can cancel at any time, online, without emailing anyone and without explaining why: Settings → Manage billing → Cancel subscription. It takes two clicks.
When you cancel:
- You keep full access until the end of the period you have already paid for. Cancelling on day 3 of a month does not cut you off on day 3.
- You are not charged again.
- We email you a confirmation, so you have a record that it happened.
- Nothing is deleted. Your courses, videos, and conversations stay in your account on the free tier, and resubscribing restores your full allowances.
Refunds
Your first charge, within 7 days: refunded on request, no questions asked. Email support@ignyte.cc from your account address and we will refund it in full. This exists because the honest way to find out whether ignyte suits you is to use it properly for a week, and you should not lose $18 discovering it does not.
Beyond that, we do not prorate. Cancelling mid-month does not produce a partial refund, because you keep access for the rest of the month you paid for.
Things we will refund outside that window, without needing to be argued with:
- A charge after you had already cancelled.
- A duplicate charge.
- An extended outage that stopped you using what you paid for.
- A month you clearly did not use at all and did not intend to pay for — a renewal you had forgotten about, for instance. Email us.
Things we will not refund: past months you used normally, or dissatisfaction with the accuracy or quality of AI-generated lessons. The Terms are explicit that lessons are machine-generated and can be wrong; the free tier exists so you can judge that before paying.
Before you subscribe
ignyte has a free tier with no payment details required — one course, enough lessons to see how it works end to end. We would rather you used it first. There is no paid trial, and we will never put you on a trial that silently converts into a charge.
Price changes
We will email you at least 30 days before any price change, and the new price applies from your next renewal after that. If you do not want it, cancel before it takes effect.
Failed payments
If a renewal fails, we keep your access on for a few days and Stripe retries. Nothing is deleted. If it still fails, the account moves to the free tier — your content stays, and updating your card restores access.
Chargebacks
If something has gone wrong, email support@ignyte.cc first. We will almost certainly just refund it, and that is faster for you than a bank dispute. A chargeback raised without contacting us may result in the account being closed.
Contact
support@ignyte.cc — Rishi Jagarlapudi.